Conversation with Dr. Harry Ball, founder of the Sleepwise Clinic, Melbourne, Australia which specialises in dental sleep medicine. We discuss communication, leadership, personal development, dealing with unexpected outcomes and much more.
1.28 - overview of Harry's career.
9.28 - "how I got interested in sleep".
12.45 - communication skills - importance of effective listening.
15.17 - discussing treatment costs with patients.
17.39 - building rapport with patients.
19.44 - initial staff interaction with patients.
26.10 - establishing credibility.
27.55 - talking with patients about treatment benefits.
30.01 - what to do when patients don't accept your advice.
34.30 - attachment and putting your patient's best interests first.
45.19 - dealing with unexpected treatment outcomes.
52.02 - dealing with irate patients.
57.39 - leadership and building a culture with extraordinary staff.
1.09.14 - "what are you most proud of?"
1.12.12 - recommended learning resources.
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